Entry-Level Customer Support Representative | Remote
About The Position
AO (American Income Division) is seeking motivated, service-oriented individuals to join their team as Remote Client Service Representatives. This role involves helping working families understand their available benefits, delivering exceptional customer service, and building long-term client relationships. The company provides training, mentorship, and support, making it suitable for those beginning their careers or those with experience in customer service, healthcare, retail, hospitality, education, or sales. No prior insurance experience is required. AO has been serving working families for over 70 years, providing supplemental life, accident, and health benefits. As part of the Globe Life family, AO combines financial strength with a people-first culture focused on mentorship, leadership development, and long-term career growth.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Strong customer service mindset
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently in a remote environment
- Adaptability and problem-solving abilities
- Professionalism and integrity
Nice To Haves
- Customer Service experience
- Client Relations experience
- Healthcare experience
- Retail experience
- Hospitality experience
- Education experience
- Sales experience
- Administrative Support experience
- Call Center Operations experience
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products, services, and policy information in a clear, professional manner
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build strong, long-term client relationships through trust and professionalism
- Deliver exceptional customer service during every interaction
- Help clients make informed decisions about protecting themselves and their families
- Maintain consistent communication throughout the client experience
- Participate in ongoing virtual training and mentorship programs
- Attend leadership development workshops and coaching sessions
- Learn industry products, systems, and best practices
- Strengthen communication, customer service, and leadership skills
- Collaborate with a supportive remote team
Benefits
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities through client renewals
- Union-supported work environment
- Leadership conferences and incentive travel
- Industry-leading virtual technology and collaboration tools
- Weekly Pay
- Performance Bonuses
- Leadership incentives
- Recognition programs
- Comprehensive Training
- Structured onboarding
- Weekly virtual coaching
- Leadership mentoring
- Ongoing professional development
- Flexible scheduling options
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
