Customer Support Representative
IAPP•Portsmouth, NH
•Hybrid
About The Position
The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.
Requirements
- High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
- Proficient in Microsoft Office suite
- English fluency required
Responsibilities
- Ensure customer service excellence and consistency
- Assist Membership & Customer Support team with administrative tasks
- Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications
- Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
- May be asked to serve as a specialist in a particular product line of the IAPP
- Additional duties as assigned
Benefits
- competitive compensation package including base salary
- bonus
- full range of benefits
- casual dress
- dog-friendly office
- summer hours
- sabbaticals after seven years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
