CUSTOMER SUPPORT REP ATL

YKK Corporation of America • Marietta, GA

2d • Onsite

About The Position

As a Customer Support Representative at YKK (U.S.A.) Inc., you’ll be the frontline connection between our customers and internal teams. You’ll handle orders, resolve inquiries, and ensure a seamless experience from order placement to delivery—all while embodying YKK’s philosophy of the “Cycle of Goodness.”

Requirements

• High school diploma or GED required.
• 2–5 years of customer service experience, preferably in a manufacturing or B2B environment.
• Proficiency in Microsoft Office.
• Strong communication and problem-solving skills.
• Ability to multitask and work independently with minimal supervision.

Responsibilities

• Receive and process customer orders via phone, email, fax, web, and EDI.
• Input orders into the system and monitor their status to ensure timely delivery.
• Resolve customer inquiries related to product availability, shipping, and delivery timelines.
• Coordinate with Sales, Planning, and Manufacturing to address and resolve customer issues.
• Track open orders, backorders, and purchase orders.
• Maintain accurate records and perform general office duties.
• Comply with YKK’s environmental, quality, health & safety, and confidentiality standards.
• Performs other general office work as assigned.
• Reasonable and predictable attendance is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED