Customer Support Representative - Part Time
About The Position
Join the City of Fort Wayne as a Part Time Customer Support Representative and become an integral part of our dedicated team in Fort Wayne, Indiana. This onsite position offers an exciting opportunity for school-age parents looking to balance work and family commitments. You will engage directly with our community, making a tangible difference by addressing inquiries and providing exceptional service. Collaborate with a team that values excellence and integrity while fostering a traditional civil service culture. Experience the satisfaction of contributing to your local community and building relationships with fellow parents and residents alike. You can enjoy great benefits such as Paid Time Off. Dive into a role that prioritizes customer focus and safety, allowing you to thrive in a supportive and dynamic environment. Join us today! Make a difference as a Customer Support Representative- Part Time As a Part Time Customer Support Representative with the City of Fort Wayne, you will play a crucial role in assisting customers with inquiries about their accounts, including the initiation and termination of services. Your responsibilities will involve meticulous online data entry related to customer accounts, ensuring accurate processing of duplicate bills and setting up payment agreements to support our community. You will expertly manage both telephone calls and walk-in customers, providing direction and answering questions with a focus on customer satisfaction. Additionally, you will prepare reports that contribute to the operational efficiency of our services. This position emphasizes the importance of accuracy and customer care, making you an essential part of our team.
Requirements
- Proficiency in keyboarding and data entry.
- Strong public customer service skills.
- Excellent written and oral communication abilities.
- Familiarity with operating standard office machines.
- Ability to perform arithmetical calculations.
- Following instructions meticulously.
- Proficient filing skills.
Responsibilities
- Assisting customers with inquiries about their accounts, including the initiation and termination of services.
- Meticulous online data entry related to customer accounts.
- Accurate processing of duplicate bills.
- Setting up payment agreements to support our community.
- Managing both telephone calls and walk-in customers, providing direction and answering questions with a focus on customer satisfaction.
- Preparing reports that contribute to the operational efficiency of our services.
Benefits
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
