Customer Support Representative II
About The Position
As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to problem-solve and provide timely, accurate information to both our customers and internal teams. Most inquiries will be handled using the Lantronix ERP system. In this role, you will be responsible for staying organized throughout the sales process to ensure customers receive the best possible experience. Success in this position requires adaptability, a commitment to best practices, and a focus on supporting the company’s growth through revenue-related activities.
Requirements
- 1-2 year of experience in customer service or business (intern experience accepted)
- Easily adaptable to change with a growth mindset
- Ability to identify and resolve issues before they escalate
- Comfortable using the phone and other conferencing tools
- Highly organized and proactive in completing work, solving problems, and ensuring accuracy.
Nice To Haves
- Experience with Microsoft Office and Outlook is a plus
- Salesforce.com experience is a plus
Responsibilities
- Answer customer inquiries promptly and professionally
- Respond to customers via chat, phone, and email
- Coordinate with Sales to ensure a positive customer experience
- Close out quotes and opportunities based on incoming purchase orders
- Manage Customer service mailbox and inquires
- Assist with backlog and shipments reports to ensure accurate forecast data is captured
- Handle PO acceptance and enter orders into the IFS ERP system; respond to order related questions
- Provide solutions to customer service issues as they arise
- Maintain a high level of accuracy and attention to detail
- Maintain close communication with customers regarding shipping and tracking
- Work with the Lantronix scheduling department on Pull-ins sand pushouts
- Collaborate with Sales and Customer Support to ensure a closed-loop process
Benefits
- Comprehensive medical and hospitalization coverage through either an HMO or PPO plan.
- Prescription drug program.
- Dental.
- Vision
- Flexible Spending Accounts.
- Non-exempt new hires are eligible for 10 days of vacation. Exempt new hires do not have a fixed amount of vacation time per year, and vacation time is not limited, allocated, or accrued.
- The company provides an average of 11 paid holidays annually and 2 floating holidays that employees can take during the year. Floating holidays are provided to non-exempt employees only.
- 401(k) plan with company match
- Short and Long-Term Disability
- Life Insurance
- Lantronix Employee Stock Purchase Plan allows employees to purchase shares of company stock, through convenient payroll deductions, at no less than a 15% discount.
- Employee Assistance Program
- Employee Discounts
- Educational Reimbursement
- Patent Award Program
- Annual Health Fair
- Lantronix offers fun themed events, such as holiday parties, throughout the year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
