Customer Support Representative I

Populus Financial Group•Irving, TX

4d•Onsite

About The Position

Populus is an amazing company where our employees stay because they love their teams and the growth opportunities. Additionally, we offer a competitive 401K match, a generous paid time off package, and Health Benefits. Our mission is to provide a broad range of quality financial products and services delivered with best-in-class customer service. We work and lead with integrity, and we celebrate employees who exemplify our values. Come join our team! The Customer Service Representative supports customers by providing helpful information, answering questions, and responding to complaints. Support will be delivered via telephone. They are the front line of support for customers. They help ensure that customers are satisfied with products, services, and features. This position reports to the Customer Support Supervisor.

Requirements

Excellent written and verbal communication
Sense of Urgency
Collaboration
Effective multi-tasking
Problem solving
Attention to detail
Customer service oriented
Organization
Results driven

Responsibilities

Respond to ACE Cash Express customer requests via incoming phone calls and emails
Provide accurate and complete information by using the right methods/tools
Implements solutions and escalates issues.
Stay current regarding various product offerings as well as state regulations/requirements
Create and document tickets for all inquiries, ensuring accuracy
Demonstrate a commitment to customer service by showing a positive attitude towards colleagues, customers, and employers
Ensures the safeguarding of customer information.
Achieves satisfactory performance in all areas such as, but not limited to, call monitoring, attendance, ticket resolution and knowledge testing
Shows a positive attitude towards colleagues, customers and employers.