Customer Support Representative

As the Customer Support Representative at 7shifts, you will be responsible for providing personalized and trusted support to our customers in the restaurant industry. Your main role will be to troubleshoot and problem solve customer concerns through chat, email, and phone channels. Additionally, you will educate customers on product training and identify creative solutions to their business challenges. With your strong communication skills and technical background, you will play a key role in ensuring customer satisfaction and retention.

• Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions
• Previous experience in a technical customer support role (or similar) for at least 1-2 years
• Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
• Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
• The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
• Curiosity to learn new things and take on new challenges, taking ownership of contact with customers.

• Previous experience in a technical customer support role (or similar) for at least 1-2 years
• Strong written and verbal communication skills
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
• Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
• The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
• Curiosity to learn new things and take on new challenges, taking ownership of contact with customers

• Competitive health benefits including health & wellness spending accounts & parental leave top-up
• Flexible vacation program
• One month paid sabbatical on your 5-year anniversary
• Flexible working arrangements including remote and hybrid options
• Apple equipment plus a technology spending account
• Equity in a Series C VC-backed SaaS company
• Continuous professional development budget with opportunities for training & career growth