Customer Support Representative 1

Woodward L'Orange•Rockford, IL

1d•Onsite

About The Position

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards. We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future. Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee). Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

Requirements

Effectively conveys information to customers through verbal and written channels.
Pays close attention to customer needs and concerns to provide appropriate responses.
Utilizes predefined procedures to resolve common customer issues efficiently.
Demonstrates understanding of company products and services to assist customers accurately.
Manages work tasks efficiently to handle multiple customer inquiries within set timeframes.
Uses customer support software and basic computer applications proficiently.
Ensures accuracy in data entry and information provided to customers.
Works effectively with team members to achieve common support objectives.
Understands and responds to customer emotions to enhance service experience.
Adjusts to new procedures and updates in a structured work environment.
Must be a U.S. Person (U.S. citizen or national, lawful permanent resident, or protected person like asylee or refugee) as defined by ITAR and EAR, or eligible to obtain all required authorizations.

Responsibilities

Handle customer questions and issues via phone, email, customer portals, or chat following established procedures.
Accurately record details of customer interactions and transactions.
Supply customers with information about products and services based on current guidelines.
Address and resolve straightforward customer problems using predefined solutions.
Ensure timely follow up with customers to confirm resolution and satisfaction.

Benefits

Annual cash bonus opportunity
401(k) match (4.5%)
Annual Woodward stock contribution (5%)
Tuition reimbursement and Training/Professional Development opportunities
12 paid holidays, including floating holidays
Industry leading medical, dental, and vision Insurance upon date of hire
Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave
Paid parental leave
Adoption Assistance
Employee Assistance Program, including mental health benefits
Member Life & AD&D / Long Term Disability / Member Optional Life
Member referral bonus
Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending
Voluntary benefits, including: Home / Auto Insurance discounts, Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave