Customer Support Program Engineer

Oshkosh Corporation•New Hudson, MI

7d•$64,500 - $103,500•Onsite

About The Position

Pratt Miller is looking for a Customer Support Program (CSP) Engineer to join its Competition Engineering Department. The CSP engineering role contributes to the Corvette GT3 program with exposure to internal stakeholders, external customers, and vehicle/system development in various capacities.

Requirements

BS in engineering or other advanced technical background
Background in motorsport with 2 years of experience
Background in vehicle dynamics and controls engineering
General engineering background
Knowledge of vehicle dynamics
Familiar with data acquisition systems
Experience with PI Toolbox, PI Workshop, Bosch WinDarab, Bosch RaceCon, Racelogic/Vbox Motorsports
Vehicle Simulation Experience with OptimumG ChassisSim
Driver in the Loop Experience in general data review and processing
Proficiency in Matlab, Python, Excel

Responsibilities

Act as the main point of contact for vehicle operation and customer support.
Support teams with vehicle operation and service through use of internal documentation, tool sets, and knowledge base.
Provide pre-event support and shop-based preparation to assist customers with vehicle operation and configuration recommendations.
Track and communicate recommended vehicle hardware and software updates and status.
Track championship rules, regulations, and series updates.
Provide at-event support of tracking vehicle operation through vehicle data processing and information distribution.
Monitor critical vehicle system performance.
Track customer hardware, performance, and functional related feedback for customer and internal use.
Provide simulation support throughout events.
Provide post-event support to advance customer and program level understanding and development.
Document and report performance and hardware operation or issues.
Derive program level objectives and deliverables from at-event learnings.
Contribute to vehicle development initiatives including vehicle setup/performance, vehicle hardware integration, and general subsystem development.
Provide in-person support of offsite testing.
Develop tools and processes to aid in the above listed tasks.
Provide simulation support, including baseline vehicle model correlation and specific event performance sensitivity generation.
Generate development content for specific test events or larger scale development programs.
Provide in-person support of offsite testing for either internal or customer support of DiL testing.
Maintain and develop reporting documentation and process for event and engineering level projects.
Regularly lead discussions with internal teams on program-specific assigned tasks.
Interface heavily with primary supplier and customer base, handling communication and interaction in a collaborative manner.
Interact with other groups within Pratt & Miller and outside in relation to execution of duties.
Support Pratt Miller initiatives, marketing events, and general development as necessary.
Provide feedback on product needs and processes.
Support Program Management on process developments and improvements.