Customer Support Physicist- Chicago

Quantum Machines•Los Angeles, CA

About The Position

Quantum Machines is seeking a highly experienced Support Engineer with hands-on laboratory experience to support its global customer base. The role focuses on taking end-to-end ownership of customer support, troubleshooting quantum-computing control systems, and collaborating with remote teams and R&D to resolve issues and develop lasting solutions. The successful candidate will help customers operate the company’s evolving quantum control system and contribute to customer satisfaction through clear communication and effective technical support.

Requirements

MSc or equivalent in experimental physics, with hands-on experience.
Proficiency in Python.
Passion for technology and ability to learn new technologies quickly.
Independent, responsible, and self-motivated, with a can-do attitude and a problem-solving approach.
Excellent verbal and written English skills.

Nice To Haves

Experience working in a Linux environment.
Basic knowledge of IT, particularly computer networks.

Responsibilities

Own and provide end-to-end support to global customers.
Communicate with customers and troubleshoot issues to identify root causes, understanding their experiments and setups across various quantum modalities.
Investigate issues internally and work with R&D teams to resolve them and obtain long-term solutions.
Suggest and communicate workarounds to users.
Research and identify solutions to recurring software and hardware issues.
Manage ongoing communication and ensure customer satisfaction.
Develop a deep understanding of the evolving quantum control system and its known issues.
Support hardware installations.
Travel globally to customer sites and resolve issues.
Document technical knowledge and issue-resolution procedures.