Customer Support & Operations Specialist — Radiant

Radiation Detection Company • Georgetown, TX

1d • Hybrid

About The Position

RDC provides trusted dosimetry services across healthcare, nuclear, industrial, and research settings. Radiant is our newest product: a real-time digital dosimetry system for hospitals that gives clinical staff live radiation exposure data to protect themselves and their patients during procedures. We're expanding the Radiant team to help us get this right as we scale. This role splits across two areas: Operations (60-70%) — Preparing and shipping Radiant hardware kits. This work is foundational to the role early on: the kit a customer receives is their first impression of Radiant, and the quality of that experience starts here. Customer Support (30-40%) — Supporting hospital accounts through onboarding, first-line issue resolution, and ongoing account health.

Requirements

• 2–4 years in customer support, or customer onboarding — ideally healthcare, medical device, or another regulated/connected-device setting.
• Comfortable troubleshooting connected devices and their software at a first-line level.
• Hands-on with a CRM or support platform (we run HubSpot Service Hub and TalkDesk).
• Strong operational follow-through — you close loops, and nothing slips.
• Works independently and coordinates well with engineering, ops, and leadership on a small team.
• Based in or able to commute to Georgetown, TX.
• Comfortable with hands-on, repetitive physical work: this role involves standing for extended periods, repetitive assembly motions, and lifting/carrying shipping boxes and equipment cases [25 lbs], several days a week.

Nice To Haves

• Experience supporting hospital IT or clinical operations.
• Background in hardware-enabled or connected-device products.

Responsibilities

• Act as first-line support (mostly email, some phone), triaging and resolving or escalating issues against our service standards.
• Run onboarding for new hospital accounts: pre-install readiness checks (including IT/network setup), install coordination with field and OEM partners, and post-install review calls.
• Set up accounts in HubSpot and NetSuite, and manage handoffs between sales, install, and support.
• Own replacements, returns, and customer requests end to end.
• Track recurring issues and feed them back to product and engineering.
• Assemble Radiant kits: flight case and foam prep, serial number and device labeling.
• Charge, pair, and test dosimeters against our outgoing quality inspection procedure.
• Log devices per kit and keep records clean and audit-ready.
• Prepare outbound shipments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed