Customer Support Operations Specialist

Abbott • Princeton, NJ

1d • $29 - $58 • Onsite

About The Position

Abbott Point of Care empowers smarter, faster decision-making at the point of care with a full range of diagnostic products and services designed to deliver accurate results in minutes, enabling clinicians to improve patient outcomes and streamline care. As the Customer Support Operations Specialist, you’ll have the opportunity to resolve customer inquiries and manage order processing. You will ensure order accuracy and support a consistent customer experience.

Requirements

• Technical diploma or equivalent education.
• Minimum 1 year of experience in customer support, call center, or order processing.
• Experience handling customer inquiries via phone and using systems for data entry.

Nice To Haves

• Experience managing non-routine or escalated customer inquiries.
• Experience with CRM or order management systems (e.g., SAP, Salesforce, or similar).
• Experience supporting order entry, validation, or fulfillment processes.
• Experience in healthcare, diagnostics, or medical device environments.

Responsibilities

• Resolve inbound and outbound customer inquiries related to products, services, and order status.
• Enter, review, and confirm customer orders, ensuring accuracy and completeness.
• Investigate and resolve non-routine issues by applying judgment beyond standard procedures.
• Partner with sales and technical teams to address customer needs and escalate complex issues.
• Manage order exceptions, including changes, cancellations, and follow-ups to support timely fulfillment.
• Identify customer needs and recommend appropriate products or service solutions.
• Maintain accurate documentation of customer interactions, transactions, and resolutions.
• Deliver timely and effective issue resolution to support a positive customer experience.

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree