Customer Support Manager

Select Water Solutions • Cambridge, OH

6d

About The Position

Select Water Solutions’ Customer Support Manager serves as a liaison between customers and Select Water Solutions. The role maintains customer relationships by understanding customer needs and communicating them to Select management. The position supports the Water Transfer business unit and reports to the Operations Manager. It involves daily customer communication, coordinating customer requirements with operations and account representatives, and maintaining relationships as additional work becomes available. The position requires travel, including travel approximately 50% of the time, and follows a traditional Monday through Friday, 8 a.m. to 5 p.m. schedule unless operations dictate otherwise.

The role also develops customer and market knowledge, supports account development and sales strategy, maintains records and reports, and participates in company training and Environmental, Health and Safety initiatives. Compensation is competitive and commensurate with experience. Select Water Solutions is an equal opportunity employer and participates in E-Verify.

Requirements

• A bachelor’s degree is preferred; 10 years of relevant work experience may be accepted in lieu of formal education.
• Five to 10 years of experience in a customer-facing role, with a strong track record in relationship management and account development.
• Strong facilitation skills and the ability to influence customer decision-makers.
• Prior experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating sales efforts.
• Must possess a valid driver’s license and be eligible to drive a company vehicle under Select’s insurance guidelines.
• Comfort with MS Office, including Word, Excel, Adobe, Outlook, Teams, and PowerPoint.
• Superior interpersonal skills and ability to work as part of a cohesive team.
• Strong analytical, organizational, and planning skills.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Meet and communicate with customers daily to understand their needs.
• Coordinate with the Operations Manager and Corporate Account Representative on customer needs and implementation.
• Provide market intelligence, including competition, trends, status, and progress, to the manager and established information-sharing channels.
• Follow up to ensure personnel and equipment needs are met for current jobs and as customer needs change.
• Maintain ongoing customer relationships as additional jobs and needs arise.
• Complete required reports in a timely manner.
• Prioritize personal and business ethics in dealings with customers and company personnel.
• Maintain accurate records of sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities with supported customers.
• Participate in and complete company-required training programs.
• Participate in company Environmental, Health and Safety initiatives.
• Follow instructions and perform other duties as assigned by the manager.
• Prospect potential customers and industries and educate them about Select’s services.
• Facilitate, organize, and initiate sales efforts and coordinate focused sales strategies.
• Maintain frequent personal contact with key client personnel to understand current and future projects and expectations.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance plans.
• Paid vacation days and paid holidays.
• 401(k) retirement and savings plan with company match.
• Referral bonus with no cap on the number of referrals.
• Paid training.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager