Customer Support Manager

Select • Cambridge, OH

5d

About The Position

The Customer Support Manager serves as a liaison between customers and Select Water Solutions, maintaining customer relationships by understanding, implementing, and communicating customer needs to Select management. The role is part of the Water Transfer business unit, reports to the Operations Manager, and requires travel.

The manager meets with customers regularly, coordinates with operations and corporate account representatives, and follows up to ensure personnel and equipment are available as customer requirements change. The position also involves prospecting for customers and industries, developing customer relationships and accounts, sharing market intelligence, maintaining sales and prospecting records, completing reports, and participating in company training and Environmental, Health and Safety initiatives.

The schedule is traditionally Monday through Friday, 8 a.m. to 5 p.m., unless operations dictate otherwise. Travel is required 50% of the time. The role involves extended periods of sitting, exposure to noise requiring hearing protection, and working in a busy area requiring a high degree of concentration. The employee must be able to lift up to 25 pounds individually.

Requirements

• Five to ten years of experience in a customer-facing role, with a strong track record in relationship management and account development.
• Strong facilitation skills and the ability to influence customer decision-makers.
• Experience coordinating and determining a focused sales strategy by facilitating, organizing, and initiating sales efforts.
• Frequent personal contact with key client personnel to understand current and future projects and expectations.
• Valid driver's license and eligibility to drive a company vehicle under Select's insurance guidelines.
• Comfort using MS Office, including Word, Excel, Adobe, Outlook, Teams, and PowerPoint.
• Superior interpersonal skills and the ability to work as part of a cohesive team.
• Strong analytical, organizational, and planning skills.
• Ability to lift up to 25 pounds individually.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Meet and communicate with customers daily to understand their needs.
• Coordinate with the Operations Manager and Corporate Account Representative about customer needs and how to address them.
• Provide market intelligence, competition, trends, status, and progress updates to the manager and established information-sharing channels.
• Follow up to ensure personnel and equipment are available for current jobs and as customer needs change.
• Maintain ongoing customer relationships as additional jobs and needs arise.
• Complete required reports in a timely manner.
• Prioritize personal and business ethics when dealing with customers and company personnel.
• Maintain accurate records of sales and prospecting activities, including calls, presentations, closed sales, and follow-ups.
• Participate in and complete company-required training programs.
• Participate in company Environmental, Health and Safety initiatives.
• Follow instructions and perform other duties as assigned by the manager.
• Prospect potential customers and industries and educate them about Select's services.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance plans
• Paid vacation days
• Paid holidays
• Retirement and savings 401(k) plan with company match
• Referral bonus with no cap on referrals
• Paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed