CUSTOMER SUPPORT MANAGER (CSM)

Millwood, Inc.•Vienna Township, OH

3d•$50,000 - $65,000•Onsite

About The Position

Millwood Inc. is seeking a Customer Support Manager (CSM) to join their team at the company headquarters in Vienna, OH. This role is crucial for managing day-to-day customer interactions, supporting sales teams, and maintaining supplier relationships. The ideal candidate will be a strong businessperson with excellent technical skills, unquestionable integrity, and a strong work ethic, who appreciates and embraces the company's culture, mission, and values. Millwood Inc. is a single-source provider of load carrying, securement, and damage prevention solutions, erosion control, and lumber products, founded on the gospel of Jesus Christ. They have a national footprint with over 1,800 team members in 41 locations across North America and are committed to the growth of People, Presence, Products, and Profitability.

Requirements

Must have HS diploma or equivalent (Bachelor’s degree preferred).
Microsoft Office Suite.
Proven experience in a customer support role is required.
Strong understanding of customer service principles and practices.
Ability to conform and adapt to core values and culture.
Succinct and clear written and oral communicational skills in English.
Detail-oriented.
Strong math skills.
Analytical and problem-solving skills.
Project management and multitasking capability.
Strong organizational skills.
Exemplary computer skills (Microsoft Office, web research).
Experience working with Salesforce CRM.
Professional demeanor.
Personable, presentable, articulate.
Open, cooperative, enthusiastic.
Self-directed with exceptional initiative.

Responsibilities

Respond to incoming calls and emails from current customers.
Field inquiries of prospective customers and enter data in Salesforce.
Daily approval of vendor invoices for payment and timely and accurate invoicing to customers.
Establish new customers in Salesforce which includes determining and maintaining appropriate credit levels.
Accept, verify, and process customer purchase orders.
Collaborate with internal departments and external customers to resolve discrepancies to include but not limited to aging, credits, debits, etc.
Request pricing from production facilities and/or Sourcing as directed.
Schedule loads and provide purchase orders to production facilities.
Create and maintain inventory items (specification, costs and sells) for all assigned customers.
Consistent follow-up with vendors to ensure accurate and on-time deliveries.
Process changes to purchase orders (dates, pricing, quantities) and relay information in a timely manner to vendors and customers.
Analyze Buying Pattern Report to identify order lapses, maintain product inventories, and proactively contacting customers for ongoing orders, seasonal fluctuations and advance order planning.
Basic understanding of product knowledge.
Ability to utilize Salesforce Software to provide quotes to customers.
Enter costing forms for new and updated packaging designs.
Perform other duties as assigned.