Customer Support & Logistics Specialist
About The Position
We are seeking a self-motivated and detail-oriented Customer Support & Logistics Specialist to work from our Santa Barbara, CA office. In this role you will provide industry-leading customer support by focusing on logistics and equipment management to deliver timely and accurate solutions for our clients, whether it's processing orders, managing inventory, or addressing equipment-related inquiries. A Customer Support and Logistics Specialist also communicates and collaborates with different departments, ensuring effective solutions to any issues that may arise. PayJunction is relentless and emphatical about helping others. We exist to drive the success of our partners. Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction. We believe dreams inspire people to start a business, and others to partner with them. While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference. We are your dream partner. Your success is our success. Our dream is to help you realize yours. We exist to drive the success of our partners. We do this by fundamentally changing the way you transact with others. We just happen to make great payment systems. If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.
Requirements
- 1 year experience in a shipping environment required.
- Computer literate and tech savvy.
- Ability to learn new computer software and systems quickly.
- Process-oriented with strong follow-through.
- Team-building attitude.
- Strong attention to detail, highly organized, and a quick, curious learner.
- Excellent written and verbal communication skills.
- Exceptional phone & interpersonal communication skills.
- Demonstrate proactive approaches to problem-solving with strong decision-making capability.
- Master multi-tasking skills and the ability to juggle it all while keeping cool and composed.
- Adaptability and resourcefulness in a dynamic environment.
Nice To Haves
- Experience using Zendesk, or other help desk software/CRM systems is a plus.
- Knowledge of Mac computer platforms is a huge plus.
Responsibilities
- Oversee inventory tracking and management.
- Ship equipment to new and existing customers.
- Audit new accounts to ensure each client receives accurate equipment.
- Process returned equipment and refurbish it for reuse.
- Process RMAs for defective equipment.
- Bill customers for shipping and equipment purchases.
- Conduct delivery confirmations.
- Develop a deep understanding of PayJunction technology, products and services.
- Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
- Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.
Benefits
- Health, dental, and vision paid 100% by company for you AND your dependents
- 401k with 6% match
- FSA and Dependent Care FSA
- Long-term & short-term disability coverage for you paid 100% by company
- 8 paid company holidays per year
- 2 paid floating holidays per year
- 1 paid volunteer day per year
- Paid Time Off
- Annual learning stipend
- Quarterly “fun budgets” for team bonding events
- Opportunity to be part of a company that is changing a whole industry
- Opportunity for growth within the company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
