Logistics Support Specialist

WOW LOGISTICS COMPANY LLC•Neenah, WI

5d•Onsite

About The Position

Joining the WOW Logistics team means becoming part of a culture that inspires employees to reach their full potential and rewards exceptional performance based on merit. These are among the values contained in the Little Orange Book, the foundation of our culture. As we enter an exciting phase of growth, new and existing employees have a tremendous opportunity to grow alongside the company as it scales. The Logistics Support Specialist provides administrative and operational support to the transportation team by accurately entering load information into the Transportation Management System (TMS), monitoring shipment statuses, communicating with carriers on load statuses, and escalating service issues to the appropriate team member. This position plays a critical role in ensuring load data integrity, shipment visibility, and proactive issue resolution throughout the transportation process.

Requirements

High School Diploma or Equivalent
Prior experience in a support or administrative role
Experience with Word, Excel, and Outlook
Must be comfortable making phone calls
Strong attention to detail and data entry accuracy.

Responsibilities

Generate and email the daily available load list to carrier network.
Create loads in the TMS.
Schedule pick-up and delivery appointments through scheduling portals, phone calls, and email.
Verify accuracy of shipment details including pickup and delivery appointments, rates, commodities, equipment requirements, temperature requirements and special instructions.
Enter carrier and customer pricing and tender loads to assigned carriers.
Update shipment records and maintain accurate load and rate documentation throughout the load lifecycle.
Execute load status checks through email, texting, or phone calls.
Update status of loads in TMS and any relevant customer systems.
Maintain visibility by proactively contacting carriers for updates.
Escalate any scheduling, customer order discrepancies, or carrier service failures to appropriate team members.
Gather and enter carrier tracking information each day.
Collaborate with Transportation Coordinators to provide administrative support when needed.
Create and maintain a high level of satisfaction with all customers and carriers.