Customer Support II (Non - Voice Process)

Experian

1d • Hybrid

About The Position

Experian is seeking a Customer Support II professional for a non-voice process role. The primary responsibility will be accurately processing and categorizing customer correspondence. This role requires a keen eye for detail to identify and verify essential documents. The candidate will adhere to established procedures, guidelines, and regulations, ensuring compliance with all relevant laws and policies. The training and initial period of employment will be remote, with the potential to transition back to the Hyderabad GIC office.

Requirements

• 1 year of experience in a back-office role.
• High school education.
• High level of proficiency in English, both written and verbal.
• Attention to detail.
• Ability to juggle multiple tasks.
• Advanced organizational abilities.
• Strong analytical mindset.
• Problem-solving capabilities.
• Proficiency with computers and internet technologies.
• Capacity to make quick, accurate decisions.
• Exceptional short-term visual memory.

Responsibilities

• Accurately processing and categorizing customer correspondence.
• Identifying and verifying essential documents.
• Adhering to established procedures, guidelines, and regulations.
• Ensuring compliance with all relevant laws and policies.

Benefits

• Best-in-class family well-being benefits
• Enhanced medical benefits
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees