Customer Support Executive - APAC Remote (Early Shift)

LiveAboard.com

1d • Remote

About The Position

As a member of the Customer Support team, the Customer Support Executive provides exceptional support to customers and prepares guests for upcoming adventures. The role assists guests with planning and organising trips, liaises between guests and partners, and delivers an outstanding experience that supports guest and partner satisfaction. The position is remote and is intended for someone based in an APAC time zone, working an earlier morning shift than a standard 9-to-5. Applicants must not be based in Amsterdam or outside the required time zones.

Requirements

• Previous customer service experience.
• Fluency in English with clear verbal and written communication skills.
• Analytical and problem-solving abilities.
• Exceptional attention to detail.
• Ability to work effectively both independently and as part of a team.
• Strong interpersonal skills and a focus on building positive relationships.
• Positive attitude and commitment to delivering exceptional service.
• Flexibility to work weekends and adapt to a dynamic work environment.
• Based in an APAC time zone, with availability for an earlier morning shift than a standard 9-to-5.
• Experience working remotely and fully independently.
• Applicants must not live in Amsterdam, Netherlands, or outside the required time zones.
• Applicants must submit a CV and cover letter; applications without a cover letter will be rejected.

Nice To Haves

• Understanding of scuba diving-related products and services.
• Additional EU language skills.
• Experience in the travel industry.
• A diving certificate.

Responsibilities

• Help guests find, book, and plan trips by providing guidance and recommendations based on their needs.
• Act as a liaison between guests and partners, ensuring seamless communication.
• Provide information, respond to inquiries, resolve issues, and support a positive experience for guests and partners.
• Resolve complex customer inquiries and complaints using problem-solving skills.
• Maintain accuracy and attention to detail throughout the order process.
• Work independently as a remote team member and collaborate with the team to meet and exceed performance targets.
• Build strong relationships with guests and partners to foster trust and loyalty.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed