Customer Support Engineer

TRUMPF•Costa Mesa, CA

4d•Onsite

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? Customer Support Engineer California TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on service, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

Requirements

Associate degree, technical school degree, or an equivalent combination of education and experience.
Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.
Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
Strong communication skills and a customer-focused mindset.
Ability to organize your schedule, manage multiple priorities, and work independently.
A valid driver’s license with a clean driving record.
Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Nice To Haves

Experience in a manufacturing, sheet metal, or technical service environment is preferred.

Responsibilities

Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.
Work with applications, engineering, production, and other internal teams to solve technical problems.
Provide customer training on machine operation and basic repair tasks.
Document service work clearly and accurately, including mission reports, expense reports, and safety records.
Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
Travel as needed to support customers, including overnight and occasional weekend trips.