Customer Support Engineer

Anton Paar • Boynton Beach, FL

8d • Hybrid

About The Position

Do you enjoy solving complex technical challenges and being the person customers count on to get their instruments back up and running? Are you energized by hands-on troubleshooting, problem solving, and working with advanced scientific instrumentation? Would you enjoy a role that combines engineering expertise, customer interaction, and travel while supporting customers across a wide range of industries and applications? If you said yes, please apply to join Anton Paar QuantaTec as a Customer Service Engineer and put your technical skills to work installing, maintaining, troubleshooting, and repairing sophisticated scientific instruments while delivering the exceptional service and support our customers rely on.

Requirements

• Bachelor’s Degree in Engineering or a related field
• Three years of experience in customer service or support
• Excellent communication skills
• Proven ability to collaborate effectively with team members, as well as with internal and external customers
• Demonstrated proficiency in efficient work methods and capacity to manage multiple tasks within a fast-paced environment
• The position necessitates the capability to acquire a passport for international travel.

Nice To Haves

• Possession of a Master’s Degree in Engineering or a related discipline.
• Proficiency in scientific instrumentation is considered advantageous.
• Familiarity with Six Sigma methodologies is also regarded as beneficial.

Responsibilities

• Providing the highest quality technical support to our customers and addressing all service and support inquiries related to our products utilizing designated reports and systems.
• Conveying customer feedback and requirements to the departments responsible within the company to enhance product quality sustainably, as well as offering additional ideas for ongoing product development.
• Delivering prompt, high-quality, and cost-effective repairs to customers.
• Communicating quality-related information through the established reports and systems.
• Responsibly address all technical inquiries from both internal and external customers.
• Regularly monitor the status of support tickets within the product domain.
• Organize and deliver training sessions for service engineers, either internally or on-site.
• Collaborate with the Technical Documentation team to produce service manuals, maintenance protocols, and instructional videos.
• Assist subsidiaries and sales partners with installations, setup, or service and maintenance activities at customer locations.
• Prepare necessary documentation for activities related to the approval of serial production, such as generating spare parts lists.
• Update and maintain entries in the Product Knowledge Database.
• Manage the operational processing of repairs and returned goods, including reception, identification, organization, process oversight, billing, and closure.
• Maintain the calibration and functionality of analytical instruments used by Anton Paar QuantaTec within the Product Competence and Customer Support sectors.
• Be prepared to travel domestically or internationally to other Anton Paar facilities, not exceeding 25% of the time.
• Perform all other duties as assigned.

Benefits

• Employment opportunities at Anton Paar QuantaTec Inc. are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to: age, race, color, religion, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity, national origin, genetic information, sickle cell trait, marital status, disability, veteran status or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level