Customer Support Engineer
About The Position
Clerk Chat's mission is to make every business conversational. We are achieving this by building the leading messaging application, integrating AI where it matters, and crafting our own telecom infrastructure. This is an exciting time to join Clerk Chat. We’re small enough that every individual has a big impact, but we’re growing fast enough that there’s tremendous room for career advancement. As a Customer Support Engineer, you will be the first point of contact for our customers, combining strong technical intuition with excellent customer communication. You enjoy digging into problems, identifying root causes, and translating technical concepts into clear, actionable guidance for customers.
Requirements
- Excellent communication skills and are comfortable speaking to all sorts of customers
- Creative problem solver - when you encounter issues you expedite resolution by offering your own potential fixes
- Self-starter with a proactive attitude and the mind-set to work in a start-up environment
- Understanding of technical concepts such as APIs, logs, webhooks, and basic scripting
- Based in the SF Bay Area and can work in our San Francisco office 5 days a week
Responsibilities
- Be the first point of contact for our customers by email and chat
- Handle and coordinate product-specific inquiries, engaging with external stakeholders
- Diagnose and troubleshoot technical issues across messaging, integrations, and telecom workflows
- Identify root causes of customer issues and collaborate with engineering to drive resolution
- Reproduce issues, validate fixes, and communicate outcomes clearly to customers
Benefits
- Flexible vacation time
- Healthy quarterly bonuses
- Creative freedom
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
