Customer Support Engineer
Nokia•Ottawa, ON
•CA$91,000 - CA$140,000
About The Position
The 4LS Customer Support Engineer is responsible for customer problem diagnosis, troubleshooting, and resolution. 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for a highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.
Requirements
- Highly motivated and experienced engineer
Responsibilities
- Customer problem diagnosis, troubleshooting, and resolution.
- Become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching.
Benefits
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D – Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
