F100 Hot Section Customer Support Engineer (Onsite)

RTX•East Hartford, CT

2d•Onsite

About The Position

As part of the Military Customer Support & Services F100 Product Line, the candidate will work within a team of engine component hardware Customer Support Engineers (CSEs) to support our 26 worldwide Customers. Position includes weekly teaming/coordination with USAF engineering customer counterparts. The successful candidate will assist and sometimes direct engineering investigations, field communications and daily responses to technical questions. Occasional travel will be required to support the Analytical Condition Inspection (ACI) and Deep Look forecasting processes. Travel may also be required for field investigations and F100 site familiarization (approx. 10-15%). The position requires close coordination with other CSEs, the integrated product team including engineering, as well as field service representatives supporting customers and suppliers around the world. The candidate will be expected to develop working knowledge of technical order manuals applicable to assigned engine hardware, to include assembly, disassembly, inspection, and repair. The candidate must have good interpersonal and communication skills (written and verbal). The ideal candidate would have excellent presentation skills in order to present technical issues and propose solutions during both internal and customer meetings. Must be able to perform multiple tasks while working independently, or as a member of a team in a dynamic organization. This position is for the F100 engine Hot Section Team. The position and associated engineering team are located primarily in East Hartford, CT. Considerations can be discussed for a person to be located in either Oklahoma City, OK, or Columbus, GA.

Requirements

BA/BS degree in Engineering or related field with a minimum of 2+ years of jet engine experience; or an advanced degree in a related field.
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

Technical familiarity with engineering blueprints and ability to read engineering drawings
Knowledge of Air Force Technical Orders preferred
Familiarity with jet engine hardware, maintenance or operations preferred
Familiarity with F100 assembly/disassembly preferred but not required
Excellent communication skills and ability to coordinate activities across groups/departments
Effective use of Microsoft Office.
Ability to obtain security clearance is a plus, but not mandatory.

Responsibilities

Assist and sometimes direct engineering investigations, field communications and daily responses to technical questions.
Support the Analytical Condition Inspection (ACI) and Deep Look forecasting processes.
Perform field investigations and F100 site familiarization.
Coordinate closely with other CSEs, the integrated product team including engineering, as well as field service representatives supporting customers and suppliers around the world.
Develop working knowledge of technical order manuals applicable to assigned engine hardware, to include assembly, disassembly, inspection, and repair.
Present technical issues and propose solutions during both internal and customer meetings.
Perform multiple tasks while working independently, or as a member of a team in a dynamic organization.