Customer Support Engineer

TRUMPF • Santa Clara, CA

1d • $34 - $58 • Onsite

About The Position

TRUMPF is looking for a Customer Support Engineer in California to help customers get the most from our sheet metal processing and laser technology solutions. In this role, you will combine technical know-how, hands-on service, and customer communication to support machine performance, troubleshoot issues, and deliver a great service experience.

Requirements

• Associate degree, technical school degree, or an equivalent combination of education and experience.
• Experience in a manufacturing, sheet metal, or technical service environment is preferred.
• Working knowledge of electronics, wiring, mechanics, hydraulics, software, or CNC equipment is helpful.
• Comfort using Microsoft Office, especially Excel and PowerPoint, along with drafting or modeling software.
• Strong communication skills and a customer-focused mindset.
• Ability to organize your schedule, manage multiple priorities, and work independently.
• A valid driver’s license with a clean driving record.
• Willingness to lift up to 70 pounds and operate forklifts or overhead cranes when needed.

Responsibilities

• Support customers on-site and remotely with troubleshooting, repairs, and machine performance questions.
• Act as a trusted technical resource for TRUMPF machines, capabilities, and operating best practices.
• Use remote diagnostics and support tools to resolve issues efficiently and keep customers informed.
• Work with applications, engineering, production, and other internal teams to solve technical problems.
• Provide customer training on machine operation and basic repair tasks.
• Document service work clearly and accurately, including mission reports, expense reports, and safety records.
• Manage assigned tools, equipment, vehicle, and parts inventory responsibly.
• Travel as needed to support customers, including overnight and occasional weekend trips.

Benefits

• Work with advanced technology that supports customers across manufacturing industries.
• Build your skills through factory training, technical resources, and collaboration with experienced teams.
• Join a company known for innovation, quality, and long-term customer partnerships.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree