Customer Support Engineer - PCB

KLA•Beaverton, OR

6d•$29 - $50•Hybrid

About The Position

Responsible to provide elite support services to KLA PCB Territory customers, ensuring all Orbotech systems perform accurately, enabling high customer happiness and perception of the value of services received. This position has an emphasis on the local customers but travel will also be required as needed. Reports directly to the assigned District Manager.

Requirements

US Citizenship or Permanent Resident Required for this position.
Candidates should have a solid background in electronics, mechanical engineering, vacuum technology, and basic knowledge Printed Circuit Board technologies
Work to solve and diagnose Pneumatic, Vacuum, Electronic (AC and DC), and Computer issues to the component level.
Must have solid understanding of WinNT, Win XP, Win7 & 10, Linux, as well as MS Office products.
Excellent communication and customer interfacing skills.
Good interpersonal skills.
An adaptable approach to working hours, locations, and conditions.
A flexible approach to work responsibilities, enabling both independent and team working.
Ability to work alone or unsupervised for extended period, often in difficult conditions.
A detailed and logical approach to problem solving.
Extensive travel required to support the customer as the need arise.
Work autonomously
Travel required to support the customer base as required. Estimated travel is 50-60%
Lifting 50 lbs. frequently, which occasionally may be lifting material over your head
Bend from the waist
Lift items overhead safely

Responsibilities

Provide service support to customers encompassing system commissioning, system breakdown repairs, and preventative maintenance support.
Generate a close working relationship with the customers to enable the company to sell its product portfolio.
Accurate completion of all field reports.
Represent KLA Company culture and values in a respectable manner.