Customer Support Engineer Automation

Amada•Columbus, OH

2d•Onsite

About The Position

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software training, application training. Territory will include ESSENTIAL FUNCTIONS: Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks. Able to precisely follow layout drawings and blue prints used in the installation of equipment. Complete status (service) reports on a daily basis and expense reports on a weekly basis. The ability to communicate in the English language. Excellent customer relations and follow through. Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping. Operation, applications, software, and part programming capabilities, and customer training of such. Use of Amada applications software used in line control and part programming. Regular travel within assigned territories. Ability to lift up to 50 lbs. NON-ESSENTIAL FUNCTIONS: The ability to communicate in the Spanish language.

Requirements

Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical, control systems, and networks.
Ability to precisely follow layout drawings and blueprints.
Ability to communicate in the English language.
Excellent customer relations and follow through.
Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
Working knowledge of computers and Windows OS.
Ability to read and interpret mechanical and electrical drawings.
Accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.
Ability to lift up to 50 lbs.

Nice To Haves

A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience.
Ability to communicate in the Spanish language.

Responsibilities

Installation, service, operational training, networking, programming training, software training, application training for Amada Automation Systems.
Troubleshoot mechanical, hydraulic, pneumatic, electrical, control systems, and networks.
Follow layout drawings and blueprints for equipment installation.
Complete daily status (service) reports and weekly expense reports.
Manage the total equipment installation process at Customer site.
Provide customer training on operation, applications, software, and part programming.
Use Amada applications software for line control and part programming.
Regular travel within assigned territories.