Customer Success Engineer (Automation)

Precision Valve & Automation•Halfmoon, NY

2d•Onsite

About The Position

The Customer Success Engineer (Automation) plays a pivotal role in delivering technical expertise and field support for PVA systems and automated dispensing products. Covering the entire product lifecycle—from pre-shipment testing and configuration to installation support, troubleshooting, upgrades, and end-of-life decommissioning, this role is integral to optimizing customer outcomes and system performance. This position is not only the technical face of PVA but also a key driver of customer satisfaction, retention, and overall product value. By ensuring customers achieve consistent uptime and optimal performance, the Customer Success Engineer (Automation) contributes directly to PVA’s revenue growth, brand reputation, and long-term profitability.

Requirements

Highly effective communication and listening skills.
Demonstrates a customer-centric mindset.
A self-motivated professional who thrives both independently and collaboratively in team environments.
Performs effectively in fast-paced, dynamic settings, maintaining focus and adaptability.
Exercises sound judgment and foresight, anticipating potential issues and taking proactive steps to address them.
Maintains a calm, professional demeanor when navigating challenging or high-pressure situations.
Efficiently manages multiple projects and competing priorities with urgency, accountability, and follow-through.
Highly organized, detail-oriented, and analytical, ensuring precision and consistency in work.
Follows direction with focused attention and reliability, delivering on assigned tasks.
Exhibits a strong sense of initiative and continuous improvement.
Demonstrates a willingness to learn and grow in a technical and professional capacity.
Proficient in Microsoft Office applications, particularly Excel; comfortable with general computer systems and tools.
Technically inclined, with foundational knowledge in mechanical systems, controls, and software technologies.
Minimum of an Associate's degree in Engineering or a related technical field required.
Standing/Walking: Remaining on one’s feet in an upright position at a workstation or moving about in a work area. (C)
Sitting: Remaining in a normal seated position. (F)
Carrying: Moving an object usually by holding it in hands or arms, or on shoulders. Up to 50 lbs. (F)
Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs (O)
Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force. (F)
Travel: Requires traveling outside geographic area. (O)
Stooping; Bending body downward and forward by bending spine at waist. (F)
Reaching; Extending hands or arms in any direction. (C)
Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands. (C)
Bending/Twisting; Continual intermittent twisting of the spine. (F)
Talking; Expressing or exchanging ideas by means of the spoken work. (C)
Hearing; Receiving detailed information through oral communication. (C)
Vision; Clarity of vision at near or far distances. (C)
Computer usage or other special equipment operated. (C)

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Prepares equipment for in-person or virtual product demonstration (runoff).
Ensures equipment is working according to the customer expectations prior to customer visit or virtual demonstration.
Diagnoses and resolves technical issues involving hardware, software, and system integration to ensure the customer’s needs are met.
Delivers hands-on operator and maintenance training tailored to customer needs.
Provides technical guidance on best practices for system operation, maintenance, and performance optimization.
Addresses unexpected issues with prompt, effective solutions.
Serves as a trusted technical advisor, building long-term relationships and supporting repeat business.
Gathers and relays customer feedback to improve service offerings and inform product enhancements.
Interfaces with engineering, production, and sales teams to provide customer insights and suggest product improvements.
Assists customers with process improvement and optimization.
Fosters strong customer relationships through runoff, and after shipment service and installations as required.
Provides feedback regarding manual updates to ensure they are up to date and relevant to customer needs.
Maintains confidentiality of customer information, 100% of the time.