Customer Success Engineer

Resend

2d•$120,000 - $140,000•Remote

About The Position

Resend is growing rapidly, with over 3 million developers using the platform. To support this growth and provide a superior support experience, we are expanding our Customer Success team. This role is fully remote and requires availability within UTC-3 to UTC-8 time zones. Some travel may be expected for team offsites, conferences, and meetups. The team values an honest, low-ego environment, autonomy, and ownership, operating with a modern tech stack including Next.js, Plain, Raycast, Retool, and Notion.

Requirements

A passion for solving problems for developers.
Ability to handle customer pressure and perform effectively.
3-5 years of technical support or customer success experience.
Experience scaling support in a high-growth company, utilizing automation and AI to increase resolution capacity.
Experience improving email deliverability.

Responsibilities

Serve as the first point of contact for customer requests.
Debug, report, and implement fixes for bugs and regressions.
Develop permanent solutions for recurring issues by creating documentation, product improvements, or agent enhancements.
Train and enhance the AI support agent by refining prompts, integrating tools, and conducting evaluations to increase automated ticket resolution.
Create guides and examples demonstrating the capabilities of Resend.
Proactively build relationships with customers and identify potential pain points.
Represent customer needs and feedback to the broader Resend team.