Online Customer Support Cruise Specialist | No Experience Required

Aisles & Abroad • Newark, NJ

2d

About The Position

The Customer Support Cruise Specialist assists clients with cruise planning and reservation coordination, helping provide a smooth booking experience from start to finish. This is an entry-level opportunity in the travel industry; prior cruise experience is not required, and training and support are provided. The role is suited to people who enjoy travel and customer service and want to build skills in cruise bookings and client support.

Requirements

• Strong communication skills and a customer-first approach.
• Detail-oriented and able to stay organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.

Nice To Haves

• Customer service, hospitality, or administrative experience is helpful but not required.
• Interest in travel, customer service, and helping others plan memorable experiences.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions about destinations, cruise lines, and travel requirements.
• Review reservation details for accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Benefits

• Structured onboarding and role-specific training.
• Access to cruise booking platforms and travel resources.
• Ongoing development and support.
• Flexible work environment.
• Collaborative and team-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed