Part Time Customer Support Coordinator
About The Position
Upright Citizens Brigade is seeking a part-time Customer Support Coordinator for their New York-based Training Center and Theater. This role is crucial for ensuring the smooth operation of the facilities by supporting students, patrons, and performers, and maintaining a clean, organized, and welcoming environment. The coordinator will serve as a primary point of contact, handling inquiries, processing registrations, managing ticket requests, and assisting with facility upkeep. This position requires in-person work at the 14th Street location, Monday through Friday, from 10:00 AM to 2:30 PM, totaling approximately 22.5 hours per week.
Requirements
- Must be able to work in person at the 14th Street location Monday–Friday, 10:00 AM–2:30 PM.
- Resume
- Available start date
Responsibilities
- Process student registrations, class rosters, and instructor changes.
- Handle ticket exchanges and related patron requests.
- Greet students, patrons, and visiting/outside performers; determine the purpose of each visit and direct them to the appropriate location.
- Respond to and route incoming emails for the Training Center and Theater.
- Schedule classroom and meeting space reservations.
- Communicate with students regarding schedule changes, teacher changes, etc.
- Ensure students and teachers have the documents and information needed before the first day of class, including building instructions and attendance sheets.
- Support light outreach on current initiatives—class promotions, shows, and partner events—as needed.
- Help keep classrooms, the lobby, restrooms, and shared spaces clean and ready for use through routine checks, light sweeping, wiping down surfaces, and removing trash as needed.
- Monitor and restock restroom, cleaning, and front-desk supplies; notify the supervisor when supplies need to be ordered.
- Set up and reset classrooms and common areas, including arranging chairs and returning supplies to their designated locations.
- Promptly report facility maintenance needs, damaged equipment, and safety concerns; assist with minor upkeep within provided training and coordinate access for maintenance staff or vendors as directed.
- Perform general front-desk and administrative support, including greeting visitors, basic filing, and light errands, as time allows.
- Perform other duties as directed by supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
