Part Time Customer Support Coordinator - LA
About The Position
Upright Citizens Brigade is looking for a part-time Customer Support Coordinator to help the Training Center and Theater run smoothly. This role involves supporting students, patrons, and visiting performers, ensuring spaces are clean, organized, and welcoming. The coordinator will be a primary point of contact for inquiries, processing registrations, handling ticket requests, and providing light outreach support. Additionally, they will assist with routine facility upkeep, including cleaning, restocking supplies, and reporting maintenance needs. This position requires working in person at the 14th Street location Monday-Friday, 10:00 AM - 2:00 PM, approximately 20 hours per week.
Requirements
- Must be able to work in person at the 14th Street location Monday-Friday, 10:00 AM - 2:00 PM.
- Ability to process student registrations, class rosters, and instructor changes.
- Ability to handle ticket exchanges and related patron requests.
- Ability to greet students, patrons, and performers and direct them appropriately.
- Ability to respond to and route incoming emails.
- Ability to schedule classroom and meeting space reservations.
- Ability to communicate with students regarding schedule and teacher changes.
- Ability to ensure students and teachers have necessary documents and information.
- Ability to support light outreach initiatives.
- Ability to maintain cleanliness of classrooms, lobby, restrooms, and shared spaces.
- Ability to monitor and restock supplies.
- Ability to set up and reset classrooms and common areas.
- Ability to report facility maintenance needs and coordinate access for maintenance staff.
- Ability to perform general front-desk and administrative support.
- Resume
Responsibilities
- Process student registrations, class rosters, and instructor changes.
- Handle ticket exchanges and related patron requests.
- Greet students, patrons, and visiting/outside performers; determine the purpose of each visit and direct them to the appropriate location.
- Respond to and route incoming emails for the Training Center and Theater.
- Schedule classroom and meeting space reservations.
- Communicate with students regarding schedule changes, teacher changes, etc.
- Ensure students and teachers have the documents and information needed before the first day of class, including building instructions and attendance sheets.
- Support light outreach on current initiatives—class promotions, shows, and partner events—as needed.
- Help keep classrooms, the lobby, restrooms, and shared spaces clean and ready for use through routine checks, light sweeping, wiping down surfaces, and removing trash as needed.
- Monitor and restock restroom, cleaning, and front-desk supplies; notify the supervisor when supplies need to be ordered.
- Set up and reset classrooms and common areas, including arranging chairs and returning supplies to their designated locations.
- Promptly report facility maintenance needs, damaged equipment, and safety concerns; assist with minor upkeep within provided training and coordinate access for maintenance staff or vendors as directed.
- Perform general front-desk and administrative support, including greeting visitors, basic filing, and light errands, as time allows.
- Perform other duties as directed by supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
