(native German) Customer Support Consultant (remote)

SupportYourApp

3d • Remote

About The Position

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Requirements

• Excellent German (C2/Native both spoken and written) level and English B2+/C1
• Basic understanding of Wi-Fi and Ethernet connectivity
• Ability to troubleshoot common connectivity issues
• Strong organizational skills with the ability to manage and prioritize multiple requests effectively
• Attention to details
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

• Experience in customer or technical support role

Responsibilities

• Deliver outstanding customer support via phone calls and emails
• Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting
• Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users
• Document issues, resolutions, and troubleshooting steps accurately in the system
• Escalate complex or unresolved issues to the appropriate teams when needed
• Handle sensitive customer data with care and security
• Communicate with developers and cross-functional specialists

Benefits

• Fixed schedule: Monday to Friday, 10 AM–6 PM, CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Work-life balance
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed