(English C1 and native Spanish) Customer Support Consultant (remote, LATAM)

SupportYourApp

16h•Remote

About The Position

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders since 2010 in over 30 countries. We deliver secure customer and technical support in 60 languages across diverse industries. This role offers the opportunity to be part of a global team, working remotely while enjoying your home office. The company emphasizes a 'People First' management approach, encouraging skill development and goal achievement in a multicultural and multilingual environment.

Requirements

Native Spanish and advanced (C1) English communication skills.
At least 1 year of experience in customer service and hospitality.
Experience with CRM systems (e.g., HubSpot, Aircall).
Strong analytical thinking and research skills.
Positive, proactive and responsible attitude.
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice To Haves

Experience in hospitality.

Responsibilities

Deliver outstanding customer support via phone calls, chats, and emails.
Address customer inquiries (check-ins, access issues) and resolve incidents (e.g., A/C issues, neighbour complaints).
Assist with support ticket backlog and ensure timely resolutions.
Build strong and lasting customer relationships.
Keep up with evolving tools and technology.
Handle sensitive customer data with care and security.
Apply the latest and greatest customer happiness practices.
Maintain deep understanding of client solutions and meet KPI.
Support internal teams to resolve operational challenges.

Benefits

Fixed schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements