(fluent Swedish and English) Part-time Customer Support Consultant (remote)

SupportYourApp

6d•Remote

About The Position

SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with tech companies and industry leaders in over 30 countries since 2010. We provide secure customer and technical support globally, supporting clients in 60 languages across diverse industries. This role offers the opportunity to be part of a multicultural and multilingual environment, working remotely from your home office. The company emphasizes a People First management approach, encouraging skill development and goal achievement.

Requirements

Excellent Swedish and English skills (at least C1 level for both spoken and written)
Solid basic technical understanding and personal interest in electronics or PC/IT topics
Excellent problem-solving skills
Fast learner
The ability to communicate clearly, professionally and empathetically with customers
Strong analytical skills
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice To Haves

Experience with Salesforce or similar tools

Responsibilities

Deliver outstanding customer support via emails and phone calls
Answer customer questions and walk users through the system
Respond to customer inquiries in accordance with established service level agreements and follow precise procedures
Handle complaints with a calm, friendly approach
Escalate complex or high-priority issues to the appropriate internal team when needed
Conduct research when information is missing and proactively look for solutions