Customer Support Consultant - Finance ERP (Mensch)

Aptean•Kiel,

10d•Hybrid

About The Position

As a Customer Support Consultant with a focus on Finance, you will be a central point of contact for our existing customers regarding TRASER DMS 365, our dealer management solution based on Microsoft Dynamics 365 Business Central. You will combine customer consulting, project work, and customer support with a solid understanding of financial and accounting processes. You will analyze requirements, develop suitable solutions together with customers, and help them to map their financial processes securely and efficiently in the system. Your customers are primarily located in Germany, Austria, and Switzerland. Collaboration will be predominantly remote, supplemented by occasional on-site customer appointments.

Requirements

You have relevant experience in ERP or software consulting with a Finance focus, or in similar fields.
Alternatively, you have solid practical experience in financial accounting or a corresponding commercial or tax qualification and want to apply your expertise in an ERP consulting role.
Experience with Microsoft Dynamics 365 Business Central is particularly valuable; knowledge of Dynamics NAV / Navision or other Finance ERP systems is also welcome.
You have a good understanding of financial accounting processes and the underlying functional and legal requirements.
Consulting competence, process understanding, and the ability to translate customer requirements into structured, implementable solutions characterize you.
You have a strong customer and service orientation as well as technical affinity.
Very good German and good English skills complete your profile.

Responsibilities

You will provide technical and functional advice to our customers regarding TRASER DMS 365 and Microsoft Dynamics 365 Business Central, with a focus on Finance and accounting processes.
You will analyze customer inquiries, solve complex issues, and advise on processes and optimal use of our solution.
You will support our customers in mapping and further developing their financial accounting processes and related commercial operations.
You will conduct workshops and training sessions, both remotely and on-site as needed.
You will accompany the introduction of additional modules and functions: from requirements gathering, coordination, configuration, and testing to training and go-live.
You will work closely with product management and development, especially on customer requirements, product improvements, and clarification of technical issues.
You will provide long-term support to existing customers, assist them with extensions, releases, and upgrades, and proactively identify optimization potential.
As part of the support team, you will also work closely with colleagues in sales and project management to provide comprehensive customer support.
You will work confidently with modern tools such as Microsoft Dynamics 365 Business Central, TRASER DMS 365, Microsoft 365, Teams, App Central, Salesforce, Azure DevOps, and remote support tools.