Customer Support Collections Analyst - Urgent Need
About The Position
This is an urgent need for a Customer Support Collections Analyst to join a Medical Devices Company. The role involves monitoring accounts receivable, performing collection functions, resolving customer disputes related to non-payment, and conducting payment negotiations. The analyst will also escalate accounts as necessary and collaborate with various internal teams such as Account Executives (Sales), Contracts, Recon/Database, Field Service, and Cash Applications to resolve issues affecting timely payment. A key aspect of the role includes reviewing contractual terms and communicating them to customers and internal teams to resolve discrepancies and secure payment. The position requires the ability to multi-task, strong analytical and reasoning skills, attention to detail, excellent verbal and written communication, and the ability to work both independently and as part of a team.
Requirements
- Customer support experience
- Analytical thinking skills
- Good verbal and written communication skills
- Collections experience
- Proficiency in Excel
- Ability to review contractual terms
- Ability to multi-task
- Excellent analytical/reasoning skills
- Attention to detail
- Ability to work both independently and part of a team
- Intermediate excel skills
Nice To Haves
- Local to San Diego area
Responsibilities
- Monitor accounts receivable balances
- Perform collection functions on assigned accounts
- Resolve customer disputes related to non-payment
- Conduct payment negotiation
- Escalate accounts as necessary
- Work closely with Account Executives (Sales), Contracts, Recon/Database, Field Service, Cash Applications teams to identify and resolve issues affecting timely payment
- Review contractual terms and communicate those with customers and internal teams to help resolve discrepancies and obtain payment
- Collect customer payments in accordance with payment due dates
- Identify issues attributing to account delinquency
- Perform reconciliations as necessary
- Review and monitor assigned accounts and all applicable collections reports
- Provide timely follow up on payment arrangements
- Maintain required level of documentation on collection efforts
- Escalate delinquent accounts as per the Escalation Protocol
- Complete all reports on delinquent accounts by the established deadlines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
