Customer Support / Collection Representative

SSD Alarm•Fullerton, CA

7d•$23 - $25•Onsite

About The Position

With over 50 years in the industry, SSD Alarm has grown to become one of the largest and most respected providers of integrated security and fire solutions in the U.S. We own and operate our own UL Central Station and have built a strong reputation in the industry for technical expertise and service. Our company continues to grow by focusing on customer service excellence and leading in technology. We seek top talent in the Security Industry. We are seeking an experienced Customer Support/Collections Representative to join our team in Anaheim, CA. The ideal candidates are interested in career growth, detailed and have a passion for the security systems industry. SSD invests in employees’ personal and professional growth by providing on-going training opportunities to stay ahead of the competition. We value hard work and dedication and believe in fostering growth through internal development and promotion where applicable.

Requirements

Must be highly organized and detail oriented
Strong problem solving and follow-up skills
Proficient with 10-key and must be able to type minimum 40 WPM
Excellent written and verbal communication
Ability to work independently and be part of a team

Nice To Haves

Customer Support Experience

Responsibilities

Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older
Reconcile credit memos and pre-payments against open invoices
Work cross functionally with internal stakeholders to resolve customer issues in a timely manner
Maintain accurate customer records in ERP system
Accountable for achieving monthly retention/collection goals
Send account statement and dunning letters as required
Perform additional assignments as directed by the Accounting Manager