Customer Support Clerk

Berkheimer Tax Innovations•Bangor, PA

4d•Hybrid

About The Position

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector. We are currently seeking a Customer Support Clerk to join our team in our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support!

Requirements

High School Diploma or equivalent
0 - 6 months related experience and/or training
Basic computer and keyboarding skills, with ability to learn multiple tax systems and databases
Ability to handle difficult customer interactions professionally
Strong attention to detail and accuracy
Strong problem-solving skills
Ability to sit for extended periods while performing duties

Responsibilities

Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
Process tax forms accurately and post payments to the appropriate accounts.
Assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.