ABX Customer Support & Business Development Specialist

ABX Air, Inc. • Wilmington, OH

16h

About The Position

This role involves assisting with various operational and customer-facing tasks within the aviation industry. Key responsibilities include monthly reporting, customer support, billing, managing flight schedule changes, coordinating with third-party vendors for ground handling services, and supporting cross-departmental operations. The specialist will also assist with specific administrative tasks related to UPS Peak, such as badging and security training documentation, and will be involved in generating ad-hoc charter quotes.

Requirements

• High School Diploma/GED
• 3-5 years aviation experience
• 2 years' experience in flight or regulatory environment
• Proficient with Microsoft software: Word, Excel, PowerPoint
• Fluent in Outlook, Teams and Microsoft 365
• Experience with Docusign and Adobe Acrobat
• A proven self-starter with the ability to adapt to a fast-paced environment
• Excellent communication skills
• Exhibit a high degree of accuracy and attention to detail
• Ability to interpret flight schedules
• Knowledge of airport identifiers

Nice To Haves

• College degree
• Experience in Citrix, Ops ++ and Netline
• Experience in obtaining flight permits and slots

Responsibilities

• Assist with monthly reporting
• Assist with customer support and billing
• Assist with flight schedule changes
• Reach out to 3rd party vendors for ad-hoc ground handling services
• Assist with cross department operations coordination for flights, permits, overflights, and schedule changes
• Assist with UPS Peak badging, security training documentation, and badge tracking
• Assist with Ad Hoc Charter Quotes
• Perform other duties as assigned

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED