Customer Support Associate

MSD • Irving, TX

2d • $43,100 - $67,800 • Hybrid

About The Position

We are seeking a highly detail-oriented and proactive Customer Service & Order Management Associate to support both internal teams and external customers. This role is heavily focused on order entry, data accuracy, and operational support, while also maintaining a high level of customer interaction. The ideal candidate thrives in a fast-paced environment, brings strong organizational skills, and leverages technology—including Excel and AI tools—to drive efficiency and accuracy.

Requirements

• Strong attention to detail with a high level of accuracy in data entry and order processing
• Excellent written and verbal communication skills
• Customer-first mindset with a proven ability to build relationships and resolve issues
• Ability to manage multiple priorities and stay organized in a fast-paced environment
• Self-starter who can work independently with minimal supervision
• Proficiency in Microsoft Office, particularly: Excel (intermediate to advanced preferred) Outlook and general PC skills
• Experience or familiarity with: E-commerce or order management systems (highly preferred)
• Experience or familiarity with: Power BI or reporting tools (preferred)
• Experience or familiarity with: AI productivity tools (Copilot, ChatGPT) strongly preferred
• High School Diploma or equivalent required
• 2+ years of customer service, order entry, or data entry experience
• Experience in a high-volume, transactional environment is a plus

Responsibilities

• Accurately process high-volume order entry across systems with a strong focus on data integrity and timeliness
• Review, validate, and maintain order data to ensure accuracy and completeness
• Serve as a primary point of contact for customer inquiries via phone and email, delivering prompt and professional service
• Proactively identify and resolve order discrepancies, delays, or customer concerns
• Partner closely with team to support order management, customer follow-ups, and account needs
• Track and communicate order status, shipment updates, and issue resolution to customers and internal stakeholders
• Utilize spreadsheets, reporting tools, and dashboards to monitor order activity and performance metrics
• Continuously look for opportunities to improve processes, increase efficiency, and enhance the customer experience
• Leverage AI tools (e.g., Copilot, ChatGPT) to streamline workflows, communications, and data tasks

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days
• annual bonus
• long-term incentive

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED