Customer Support Associate
About The Position
Established in 1994, Nite Lines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work. Pay rate: $15.50 per hour. Job Location : 1000 University Center Ln, Lawrenceville, GA 30043 Hours: Monday-Friday 8:00am-5:30 pm Monday through Thursday with ½ day Friday working from home
Requirements
- Professional-looking in dress and speak
- Clerical duties with some hands-on duties
- Excellent verbal and written communication skills in English
- Strong phone etiquette and active listening skills
- Proficient in data entry with attention to detail
- Ability to handle challenging situations with empathy and professionalism
Nice To Haves
- Previous experience in a customer service role is preferred
Responsibilities
- Working in the Card office handling mail and answering card questions.
- Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information
- Handle inbound and outbound calls in a professional and courteous manner
- Perform data entry tasks accurately and efficiently
- Upsell products and services to maximize sales opportunities
- Maintain customer records and update information as needed
- Follow company policies and procedures to maintain high-quality service standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
