Customer Support Associate

Indeed Flex•Austin, TX

4h•$45,000 - $55,000•Hybrid

About The Position

The main purpose of this role is to work cross-functionally to help match our workers to the right jobs and help our clients meet their hiring targets. This role will proactively analyze shift patterns, job requirements, and Indeed Flex’s pool of Flexers to maximize fulfillment. This position is located onsite in Austin, TX (at The Domain), five days per week with the option to work from home on Thursdays.

Requirements

Experience in using data to identify challenges and priorities.
Exceptional organizational skills and the ability to prioritize and plan your own day and workload.
Experience working in a high-volume customer service or operations environment.
A successful, energetic self-starter, with strong initiative.
Thrives in an environment where priorities and focus are constantly evolving
A high level of integrity; always ready to take on the next task & focused on the customer’s long-term success.
Ability to cover flexible shifts
Highly proficient with utilizing several tools to enable real-time collaboration with a globally distributed workforce such as Lucid, Salesforce, GSuite, Zoom, Slack, Notion, etc
A commitment to driving the Indeed Flex mission: to help people get jobs, instantly

Responsibilities

Elevate Customer Experience: Drive a world-class customer experience by efficiently resolving support tickets and consistently delivering the signature "Flexer" experience.
Data & Analytics: Generate, analyze, and present comprehensive reports on Indeed Flex bookings and operational metrics to identify trends and drive informed decision-making.
Cross-Functional Liaison: Serve as an integral operational bridge, facilitating seamless communication between internal Indeed Flex stakeholders, corporate clients, and Flexers.
Process Optimization: Support the implementation of new operational procedures and actively contribute to continuous improvement initiatives to enhance team efficiency.
Performance Excellence: Meet and exceed individual KPIs, service level agreements (SLAs), and strategic targets.
Team Support & Escalation Management: Assist team members with process refreshers, knowledge sharing, and the resolution of complex case escalations.