Customer Support Associate- Waco, TX
Atmos Energy•Waco, TX
•Onsite
About The Position
At Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. Atmos Energy offers benefit eligibility on the first day of employment. This job description does not attempt to list all of the duties that are or may be performed in this position.
Requirements
- A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
- Requires excellent verbal and written communication skills.
- Requires the ability to perform basic addition, subtraction, multiplication, and division.
- Requires intermediate computer skills for data entry, reference and/or retrieval tasks.
- As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.
Nice To Haves
- Previous experience with a Customer Information System is a plus.
- Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.
Responsibilities
- Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication.
- Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility.
- Addresses customer issues utilizing current company policies and procedures.
- Corrects errors on customer accounts to assure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner.
- Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required.
- Handles customer calls to assure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.
Benefits
- Company-Provided Benefits
- Holidays and Paid Time Off
- Parental Leave
- Retirement Savings Plan (Matching and Fixed Annual Company Contribution)
- Annual Bonus Opportunity
- Employee Assistance Program
- Short-Term and Long-Term Disability Plans
- Basic Life Insurance
- Health Savings Account (HSA) Company Contribution with HDHP
- Employee Assistance Program
- Wellness Programs
- LifeLock Identity Theft Protection
- Paid Training
- Linked-In Learning
- Voluntary Benefits
- Retirement Savings Plan
- Medical Insurance and Prescription Drug Coverage
- Dental Insurance
- Vision Insurance
- Employee/Dependent Life Insurance
- Employee/Dependent Accidental Death & Dismemberment Insurance
- Healthcare, Dependent Care and Limited Purpose Flexible Spending Accounts
- Top Employer Recognitions
- America’s Best Employers – Forbes Magazine
- The 100 Most Trustworthy Companies in America - Forbes Magazine
- Top Places to Work - Dallas Morning News
- Best Places to Work - Mississippi Business Journal
- Best Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
