Customer Support Associate- Amarillo, TX

Atmos Energy•Amarillo, TX

20h•Onsite

About The Position

Atmos Energy, an employee-focused company, offers rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits. This role is part of the Customer Contact Center (CCC) job family. The shift is Monday through Friday from 9:15 am to 6:15 pm. This job description does not attempt to list all of the duties that are or may be performed in this position.

Requirements

A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.
Excellent verbal and written communication skills.
Ability to perform basic addition, subtraction, multiplication, and division.
Intermediate computer skills for data entry, reference and/or retrieval tasks.
As a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.

Nice To Haves

Previous experience with a Customer Information System is a plus.
Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.

Responsibilities

Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication.
Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility.
Addresses customer issues utilizing current company policies and procedures.
Corrects errors on customer accounts to assure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner.
Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required.
Handles customer calls to assure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes.