Customer Support Associate - Orem, UT

VetJobs•Orem, UT

10d•Onsite

About The Position

Foundever is hiring Tech-Savvy and Financial Customer Service Support Associates to support leading brands across voice and digital channels. You’ll resolve account and servicing inquiries, handle specialized requests, and document insights to improve the customer experience. Success in this role requires strong troubleshooting skills, the ability to multitasking across multiple platforms, and clear written and verbal communication. Join a supportive team while you grow through coaching, ongoing learning, and clear career pathways. This role is "On-Site" and requires the candidate to live within commuting range and be able to work in our Orem site at 545 East University Parkway, Orem, UT.

Requirements

The flexibility to work various full-time shifts, including evenings and weekends
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
Must pass a background check
Customer service/contact center experience
Ability to communicate clearly and professionally, including in high-emotion or sensitive situations
Ability to learn quickly and navigate multiple systems while maintaining accuracy
Ability to be coached, apply feedback, and stay focused on continuous improvement
Ability to manage time and priorities effectively in a fast-paced environment

Nice To Haves

Financial services, payments, or lending exposure is a plus

Responsibilities

Resolve account and servicing inquiries
Handle specialized requests
Document insights to improve the customer experience
Identify, document, and escalate product issues and customer-impacting trends
Update and follow support documentation and workflows to ensure accuracy and consistency