Customer Support

TruArc Health • Irvine, CA

5d • $21 - $24 • Onsite

About The Position

The Customer Support Associate handles a high volume of inbound and outbound calls. They listen to customers’ issues or complaints and provide helpful solutions. The Call Center Associate will also make outbound calls to patients/customers to obtain insurance information and will submit files for approval once completed and updated.

Requirements

• High school diploma, GED, or suitable equivalent.
• Excellent customer service and communication skills, bilingual a plus.
• Previous experience and a working knowledge of Excel, Word and Outlook and demonstrated experience in accurate data entry.
• Proficient typing and data entry skills
• Strong attention to detail
• Ability to work as part of a team
• Self-motivated, well-organized, reliable, and able to prioritize workload.
• Good personal and outstanding communication skills, both written and verbal.

Nice To Haves

• bilingual a plus

Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting navigating the company site or using the products or services
• Place outgoing calls to past patients in attempt to clarify and resolve any billing issues.
• Collaborate with other call center professionals and training manager to improve customer service
• Responsible for entering accurate data from emails/telephone conversations into the call center database
• Successfully manage and monitor the phone queue
• Correspond professionally with customers via email, phone, and chat
• Provide excellent customer service while maintaining the company’s positive reputation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED