TTI Customer Service Job Fair - Thursday, November 12th

Techtronic Industries - TTI•Anderson, SC

19h•Onsite

About The Position

TTI Power Equipment is hiring Customer Support Associates for its Customer Experience Department at the Anderson, South Carolina office. The role is on 1st shift, Monday through Friday, 9:00 a.m. to 6:00 p.m., with weekend work required. Starting pay is $16.00 per hour. The company offers competitive wages and a benefits package that includes tuition assistance, 401(k), medical, dental and vision coverage, vacation, and holidays. The associate responds to consumer, service center, and distributor inquiries; verifies and authorizes warranty coverage; helps callers navigate warranty and non-warranty service; and resolves customer issues while applying company policies flexibly. The role also supports internal customers with warranty claims, stock issues, and freight problems, and enters orders while providing pricing, stock availability, and order status.

Requirements

High school education or equivalent.
Minimum one year of experience in TTI customer service, a call center, or a closely related field with inbound call experience.
Strong written and verbal communication skills.
Ability to communicate clearly with callers.
Ability to professionally handle irate callers and high-stress situations.
Excellent phone skills.
Ability to satisfy consumers and end users with minimal management intervention.
Proficiency with Microsoft Word and Excel.
Weekend work is required.

Nice To Haves

Knowledge of Microsoft Access.

Responsibilities

Respond accurately to consumer, service center, and distributor calls regarding company policies and procedures.
Verify and authorize warranty coverage for callers.
Provide helpful direction to callers dealing with warranty and non-warranty service.
Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
Provide callers with locations to purchase parts and receive repair service.
Work with internal customers on warranty claims, stock issues, and lost or damaged freight.
Enter orders and provide customers with pricing, stock availability, and order status.
Perform other duties as assigned.