Customer Support Associate

Accenture•San Antonio, TX

2d•Onsite

About The Position

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations. Providing quality customer service is at the core of our team’s goals. As a Customer Support Associate, you will assist achieving team goals by answering questions for users with account related queries.

Requirements

This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly.
Must be flexible to work any shift between 6:00 am - 1:00 am CT including weekends and holidays
The role requires candidate pass an English Assessment (written) with a minimum score of B2
Minimum of 2 years of customer support experience via phone, email, and/or chat

Nice To Haves

Drive for communication, calls, chats, email, and interaction with customers and end users
Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
Strong attention to details
Excellent problem solving and organization skills
Self-motivated to work independently, with minimal supervision
Excellent time management skills and able to proactively and independently manage workload and targets

Responsibilities

Address the query by providing clarification about what caused it and educate users on how to effectively utilize the platform
You will be responsible for achieving daily targets and key metrics
Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
Outbound calling and assisting end users with various query types are key to high customer satisfaction
Needs to be helpful, empathetic, and resolve issues quickly
Proactively ask question and maintain an awareness of the client’s business, operational activities, and processes within their team area
Communicate information and escalate to Team leads, QAs, SMEs, and Operations Manager
Requires professional interaction and communication, both within the Accenture organization and with client contacts