Customer Support Associate

Aston Carter • York, PA

2d • $24 - $27 • Onsite

About The Position

The Customer Support Associate, also known as the Supply Chain Associate, represents our organization in all matters related to order fulfillment. This role plays a key part in maintaining customer relationships through responsiveness, problem-solving, and collaboration.

Requirements

• Proficient with ERP systems and Microsoft Office.
• Customer support experience with 3+ years of relevant experience.
• Experience with customer communication.
• Excellent written and verbal communication skills.
• Ability to work cross-functionally in a fast-paced manufacturing environment.
• Problem-solving and customer relationship management abilities.

Nice To Haves

• Planning or procurement experience is a plus.
• Metals industry experience is a plus, particularly in planning and scheduling.

Responsibilities

• Perform contract review for delivery schedules received in compliance with established procedures.
• Process delivery schedules accurately, including EDI transmissions and manual schedule entry.
• Revise existing delivery schedules using standard work and company policies.
• Address and resolve contract review issues, including revision changes, drop-ins, drop-outs, and orders below MOQ requirements.
• Initiate Change Requests related to product revision changes identified during order processing.
• Initiate re-quotation requests for current production parts in accordance with established procedures and timelines.
• Serve as the frontline internal contact for customer order fulfillment issues.
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide timely updates to customers regarding lead time changes, requested information, and order-related concerns.
• Escalate customer issues through appropriate internal functional resources when necessary.
• Coordinate responses and actions required from other departments to support customer needs.
• Participate in Customer Action Teams focused on improving order fulfillment processes.
• Work collaboratively with internal departments to resolve customer concerns and ensure delivery performance.
• Execute assigned tasks related to obsolete tooling and job discontinuance procedures.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed